Shipping Policy
Shipping Destinations:
We ship to U.S. addresses only.
International Customers:
For digital sewing pattern purchases, visit our Etsy store.
Shipping Turnaround Time
We work hard to process and ship orders quickly so you can start creating sooner.
Most in-stock orders ship within 24–48 business hours, Monday-Friday.
During product launches, sales, holidays, or other peak periods, processing may take up to 72 business hours.
If UPS is selected at checkout, please note that we do not have UPS pickup or drop-off available in our area on Saturdays. Orders placed after 10:00 AM EST on Friday may not be delivered to UPS until Tuesday when our shop reopens.
Shipping Timeframes & Carrier Delays
Estimated delivery dates displayed at checkout are provided by the shipping carrier and are not guaranteed.
Once your order leaves our shop, we have no control over transit times, carrier delays, or tracking updates.
Shipping charges are non-refundable due to carrier delays.
Separate Orders & Combined Shipping
Effective 7/8/2026: Each order is processed and shipped separately.
We do not combine multiple orders or refund shipping charges for orders placed separately, even if the orders are placed on the same day or only minutes apart.
To avoid paying shipping more than once, please make sure your cart contains everything you'd like to purchase before completing checkout.
Order Changes & Cancellations
We work hard to process and ship orders quickly so you can start creating sooner. Because orders begin moving through our fulfillment process immediately, we do not accept order changes or cancellations once an order has been placed.
Please review your cart, item quantities, shipping address, and payment information carefully before completing your purchase.
Inventory Availability
While we make every effort to maintain accurate inventory, occasional inventory discrepancies may occur.
If the full quantity of cut fabric or other by-the-yard materials ordered is unavailable—for example, you order 1 yard but only 3/4 yard remains, or you order 5 continuous yards but only 3 continuous yards remain—we will ship the remaining available quantity and automatically refund the unavailable balance to your original payment method.
For all other items, if an item becomes unavailable after your order has entered fulfillment, the unavailable item or items will be automatically refunded, and the remaining items in your order will be shipped.
To avoid delaying shipment, we do not contact customers regarding substitutions, partial shipments, order changes, or cancellations once fulfillment has begun.
Damaged Packages
Please inspect your package upon delivery.
If the packaging appears damaged, take photos before opening the package and contact us within 7 days of delivery through our Help Center.
We will review the claim, may request additional photos, and, if approved, repair, replace, or otherwise resolve the issue at our discretion.
Lost Packages
Once your order ships, you will receive a tracking number by email.
If your package has not received a tracking update for 7 days or more, please contact us.
We may assist with submitting a USPS Missing Mail Search request when eligible. USPS requires certain waiting periods before investigations and claims can be initiated.
If the package is insured and is ultimately determined to be lost by the carrier, we will work through the carrier's claims process before issuing any replacement or refund.
Replacement or refund decisions will be made after the carrier's investigation or claim has been completed.
Carrier investigations and claim timelines are determined by the shipping carrier and may take several weeks to complete.
Delivered Packages
Once a package is marked as delivered by the carrier to the shipping address provided at checkout, responsibility for the package transfers to the recipient.
Sew Yours is not responsible for packages marked as delivered by the shipping carrier. Refunds or replacements will not be issued for delivered packages, and Sew Yours does not file claims for packages confirmed as delivered.
If you cannot locate your package, please check around your property thoroughly, including:
- Front and side doors
- Garages
- Porches
- Mailrooms
- Bushes or hidden areas
- With neighbors or household members
Please note that carriers sometimes scan packages as delivered before final drop-off, or packages may occasionally be delivered to a nearby address by mistake.
We also recommend contacting your local post office or shipping carrier directly, as they may be able to provide additional delivery details or GPS scan information.
If your package is still missing after several days, you may need to file a claim directly with the shipping carrier. Sew Yours can provide shipment documentation upon request to assist with the claim process.
Returned Packages Due to Incorrect Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Shipping addresses cannot be changed once an order has been placed. Please review your shipping address carefully before completing checkout.
If a package is returned because the shipping address entered at checkout was incorrect, incomplete, undeliverable, or not claimed, a reshipment fee is required before the order can be resent.
Final sale items remain non-refundable if returned due to an incorrect address, incomplete address, failure to claim the package, or refusal of delivery.
Returned packages containing eligible non-final-sale items may be refunded at Sew Yours' discretion, less the original shipping charges, return shipping charges, and any carrier fees incurred.
Returned orders will not be resent until the applicable reshipment fee has been paid.
Weather & Emergency Delays
Severe weather, natural disasters, carrier disruptions, and other events beyond our control may affect processing or delivery times.
Policy Updates & Right to Refuse Service
Sew Yours, LLC reserves the right to update this policy at any time and to refuse service for any lawful reason.
