Where do you ship?:
Worldwide
Shipping TAT:
On average, orders ship within 24-48 hours of purchase. At times we may receive an influx of orders when launching a new product or pattern therefore, shipping times may be extended.
Shipping Miscalculations:
If the website miscalculates your shipping cost, We'll refund you the difference.
Combined Shipping:
Should you place two separate orders on the same day, we'll do our best to combine your orders and refund the shipping overage, we make no promises. Please contact us ASAP through our contact link to give a heads-up regarding the two orders.
International Shipping:
Sew Yours is not responsible for Customs & Import fees that may be incurred on International Shipments. This is the responsibility of the buyer. Orders shipped outside of US borders are deemed final. No returns, exchanges or replacements will be issued.
Damaged Items:
We encourage you to inspect your package upon delivery. If you notice any damage to the packaging, please document it with photographs before opening the package. Please contact us within 3 calendar days of delivery to report any damage and submit your photos of the damage. Once we receive your report, we will assess the damage and offer a suitable resolution, which may include a replacement or refund. (Note: replacements will not be provided on orders shipped outside of the USA)
Lost Packages:
After your order is shipped, you will receive a tracking number via email. Use this number to monitor your package's journey.
Reporting a Lost Package: If your package has not arrived within 5 business days of the expected delivery date, please contact us to let us know you have not received your package.
Investigation: We will initiate an investigation with the shipping carrier to locate your package. This process may take up to 7 business days.
Resolution: If your package is confirmed lost, we will offer a replacement or a full refund, depending on your preference and item availability. Please note orders shipped outside of US borders are deemed final. No returns, exchanges or replacements will be issued.
Delivered Packages:
If tracking indicates your package has been delivered, please contact your local post office or check with your neighbors in case it was delivered to them by mistake. If you still cannot find your package, Sew Yours will provide the necessary documentation for you to file a claim with the shipping carrier. Please note that Sew Yours is not responsible for replacement or refund of packages marked as delivered.
Returned Packages:
Kindly make sure you enter your address correctly at checkout to ensure your package is delivered. If we receive a package that has been returned due to an insufficient address, we're happy to resend it to you if you provide the correct shipping address in addition to paying the new shipping charges. Alternatively, we're happy to refund you the cost of the items minus the shipping charges.
Sew Yours, LLC reserves the right to change our shipping policy at any time. We may also refuse service and cancel or refund pending orders at our discretion.
At Sew Yours, our mission is to provide bag makers with exclusive sewing patterns, high-quality hardware, and premium supplies that inspire creativity and craftsmanship. We are committed to delivering exceptional customer service, ensuring every maker has the tools and support needed to bring their unique creations to life.
Sew Yours, founded by Melissa, a pattern designer fueled by passion and over twenty years of self-taught experience, Sew Yours is more than just a brand - it's a community where imagination turns into reality. With each handbag she designs, Melissa infuses her love for functional bag-making, ensuring every creation is not only stylish but also practical for daily use.
Meet Hannah, our phenomenal Retail Manager at Sew Yours. Her impeccable organization skills and dedication play a pivotal role in our day-to-day operations. Thanks to Hannah, our inventory stays up-to-date and our orders ship out on time and accurately, ensuring a smooth experience for our growing family of bag makers.
April 2024 marked a milestone for us with the opening of our first brick-and-mortar store, and with it, we were lucky to welcome Angela to our team. Angela’s radiant energy and deep understanding of bag-making and quilting make her the perfect guide for anyone stepping into our world, whether online or in-person. Her goal? To make your journey from picking the right pattern to completing your dream bag as joyful and effortless as possible.
That same exciting April, Sharon joined our Sew Yours family. With her extensive expertise in bag-making, Sharon has become the go-to person for crafters seeking advice or inspiration. Her dedication to customer service and her eye for quality materials ensure that your bag-making experience is nothing short of excellent.
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