RETURNS & EXCHANGES

PDF Patterns:
When you complete your order, your PDF Pattern will be sent to you via email and available for immediate download. Due to this reason, PDF Patterns are non-refundable. We encourage you to make an account on my site before purchasing a pattern. That way, once you download a pattern, you have access to it indefinitely. Please check your order history before purchasing to ensure you are not duplicating a pattern you have previously purchased.

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Hardware, Zippers, Acrylic Templates, Vinyl/Suede, Sewing Notions, Handmade Item:
(excludes Clearance Items)

Orders shipped within the USA:
If you are unsatisfied with your purchase, please contact us within three days of delivery. Returns & Exchanges will not be accepted if they are more than three days from delivery. The buyer is responsible for return shipping costs. Shipping costs are non-refundable. The buyer must ship the item back within seven days of delivery. Item must be in the original packaging in the same condition it was received. Free from breakage, rips, tears, stains, and odors to be eligible for a refund.

Exception: Quilting Cotton is non-refundable, all sales are final.

International Orders: - All items shipped outside of the USA:
Any orders shipped beyond the borders of the USA are deemed final. No refunds will be provided, no exchanges are permitted. All sales are final. Buyer is responsible for any customs or duties that may be levied.

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Clearance Items:
No refunds will be provided, no exchanges are permitted. All sales are final.

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Apparel:

Apparel is made-to-order. Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns. If you've received a damaged or defective item, please contact us within three days of delivery. Replacements will not be issued if they are more than three days from delivery.

International Orders - All items shipped outside of the USA:
No refunds will be provided, no exchanges are permitted. All sales are final.

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Subscription Boxes:
Subscription Boxes are non-refundable. All sales are final however, if you receive any damaged or defective items, please contact us within three days of delivery and we will work something out.

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Gift Cards:
All gift card purchases are final. No returns or exchanges.

Sew Yours, LLC reserves the right to change return and exchange policies at any time. We may also refuse service and cancel or refund pending orders at our discretion.

SHIPPING POLICY

Where do you ship?:
Worldwide

Shipping TAT:
On average, orders ship within 24-48 hours of purchase. At times we may receive an influx of orders when launching a new product or pattern therefore, shipping times may be extended.

Shipping Miscalculations:
If the website miscalculates your shipping cost, We'll refund you the difference.

Combined Shipping:
Should you place two separate orders on the same day, we'll do our best to combine your orders and refund the shipping overage, we make no promises. Please contact us ASAP through our contact link to give a heads-up regarding the two orders.

International Shipping:
Sew Yours is not responsible for Customs & Import fees that may be incurred on International Shipments. This is the responsibility of the buyer.

Damaged Items:
We encourage you to inspect your package upon delivery. If you notice any damage to the packaging, please document it with photographs before opening the package. Please contact us within 3 calendar days of delivery to report any damage and submit your photos of the damage. Once we receive your report, we will assess the damage and offer a suitable resolution, which may include a replacement or refund.

Lost Packages:
After your order is shipped, you will receive a tracking number via email. Use this number to monitor your package's journey.

Reporting a Lost Package: If your package has not arrived within 5 business days of the expected delivery date, please contact us to let us know you have not received your package.

Investigation: We will initiate an investigation with the shipping carrier to locate your package. This process may take up to 7 business days.

Resolution: If your package is confirmed lost, we will offer a replacement or a full refund, depending on your preference and item availability.

Delivered Packages:
If tracking indicates your package has been delivered, please contact your local post office or check with your neighbors in case it was delivered to them by mistake. If you still cannot find your package, Sew Yours will provide the necessary documentation for you to file a claim with the shipping carrier. Please note that Sew Yours is not responsible for replacement or refund of packages marked as delivered.

Returned Packages:
Kindly make sure you enter your address correctly at checkout to ensure your package is delivered. If we receive a package that has been returned due to an insufficient address, we're happy to resend it to you if you provide the correct shipping address in addition to paying the new shipping charges. Alternatively, we're happy to refund you the cost of the items minus the shipping charges. 

Sew Yours, LLC reserves the right to change our shipping policy at any time. We may also refuse service and cancel or refund pending orders at our discretion.