Refund policy

At Sew Yours, we stand behind the quality of our products. We’re happy to answer questions before you order, but once an order is placed, some items are final sale. Please read the details below carefully before purchasing.

If you have questions before purchasing, please contact us through our Help Center and we'll do our best to help.

Customers are encouraged to inspect their order promptly upon delivery.

Product Selection & Compatibility

Customers are responsible for determining whether a product is suitable for their machine and project. Sewing machine capabilities vary, and we cannot guarantee compatibility with any specific machine.

Customer Responsibility

Customers are responsible for reviewing their order carefully before submitting it, including the products selected, quantities, shipping address, and payment information.

Inventory Availability & Partial Yardage

If an item or quantity ordered is unavailable due to an inventory discrepancy, the unavailable item(s) or quantity will be automatically refunded to your original payment method.

For cut fabrics and other by-the-yard materials, if the full quantity ordered is unavailable (for example, you order 1 yard but only 3/4 yard remains, or you order 5 continuous yards but only 3 continuous yards remain), we will ship the remaining available quantity and automatically refund the unavailable balance.

We do not contact customers for approval before issuing these refunds, as doing so would unnecessarily delay order processing.

Final Sale Items (No Returns or Exchanges)

The following items are final sale and cannot be returned or exchanged for any reason:

  • All cut fabrics and materials, including bag-making fabrics, quilting cottons, apparel fabrics, vinyl, faux leather, interfacing, stabilizer, and by-the-yard items. If we are unable to fulfill the full quantity ordered due to an inventory discrepancy, we will ship the available quantity and automatically refund the unavailable balance as described above.
  • PDF Patterns
  • Clearance / Final Sale Items
  • Apparel
  • Wall Art
  • Drinkware
  • Calendars
  • Earrings
  • Subscription Boxes
  • Gift Cards

Returns & Refunds for Eligible Items

If you are dissatisfied with an eligible item, contact us within 7 days of delivery for return authorization. All returns must be approved before shipping the item back.

  • Returned items must be in resellable condition.
  • Returns requested after 7 days of delivery will not be accepted.
  • Approved returns must be shipped within 7 days.
  • Items must be unused and in their original packaging.
  • Items must be free from damage, odors, pet hair, stains, rips, or signs of use.
  • Customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable.

Order Changes & Cancellations

Changes to an order after checkout—including adding or removing items, modifying an order, updating payment information, or canceling an order—are only possible before we begin processing your order.

Once processing has begun, orders cannot be modified or canceled, regardless of the reason, including orders containing items that are not eligible for return under this policy.

Color & Finish Variations

We make every effort to display product colors accurately. However, colors may vary due to monitor settings, screen calibration, lighting conditions, and manufacturing variations.

Hardware finishes, including Rainbow and Antique Brass, may vary slightly between production batches. These variations are normal and are not considered defects.

Damaged or Defective Items

Apparel, Wall Art, Drinkware, Calendars, and Subscription Boxes are made to order and are final sale. These items may only be replaced if they arrive damaged or defective.

If your item arrives damaged or defective, contact us within 7 days of delivery through our Help Center.

We may request photos of the damaged item and its packaging, so please keep the mailer bag, bubble mailer, or shipping box, along with all damaged contents.

If the claim is approved, we'll repair, replace, or otherwise resolve the issue at our discretion.

Requests made after 7 days of delivery will not be accepted. Refunds are not issued for made-to-order items.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders cannot be rerouted or modified once processing has begun.

If an order is returned due to an incorrect or undeliverable address, the customer is responsible for any additional shipping charges required to resend the package.

Delivered Packages

Once a package is marked as delivered by the carrier to the shipping address provided at checkout, responsibility for the package transfers to the recipient.

We do not issue refunds for orders marked as delivered by the carrier. If you can't locate your package, check with household members, neighbors, your local post office, or the shipping carrier.

We're happy to provide documentation to assist you in filing a claim with the carrier.

Lost Packages

If your package has not received a tracking update for 7 days or more, please contact us.

We may assist with submitting a USPS Missing Mail Search request when eligible. USPS requires certain waiting periods before investigations and claims can be initiated.

If the package is insured and is ultimately determined to be lost by the carrier, we will work with the carrier's claims process before issuing any replacement or refund.

Replacement or refund decisions will be made after the carrier's investigation or claim has been completed.

Shipping Timeframes & Carrier Delays

Delivery estimates at checkout are provided directly by the shipping carrier and are not guaranteed. Once your order leaves our shop, we have no control over delivery speed, transit delays, or tracking updates.

Shipping costs will not be refunded due to carrier delays.

In-stock orders are typically processed within 24–48 business hours (Monday-Friday). During holidays, product launches, sales events, or other busy periods, processing may take up to 72 business hours.

Refused Packages

Orders refused at delivery or returned to us by the carrier without authorization do not automatically qualify for a refund.

If a refused package contains final sale items, no refund will be issued.

For eligible non-final-sale items, any refund issued will exclude original shipping charges and may be reduced by any return shipping fees, carrier charges, or other costs incurred by Sew Yours.

Chargebacks & Payment Disputes

Customers agree to contact Sew Yours before initiating a chargeback or payment dispute so we have an opportunity to resolve the issue.

Fraudulent or abusive chargebacks or payment disputes may result in account suspension, denial of future service, and the submission of supporting documentation to the payment processor.

Policy Updates & Right to Refuse Service

Sew Yours, LLC reserves the right to update this policy at any time and to refuse service to any customer for any lawful reason.